Terms and Conditions
Terms and Conditions established: December 27 2023
Last updated: May 17 2024
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Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://hoangenterprises.com.au website (the “Service”) operated by Hoang Enterprises (“us”, “we”, or “our”).
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Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
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By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
All artists who have signed contracts running Hoang Enterprises must be precisely signed by the “Chairman of Hoang Enterprises” and have the official “Hoang Enterprises Seal of Approval”.
Accounts
When you create an account with Hoang Enterprises, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
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You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
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You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
Merchandise Policy
Hoang Enterprises will take responsibility for their agreements of our artists’ merchandise with our promotional service, when you create an account with Hoang Enterprises, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
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Pre-Orders have a "strict no cancellation" policy.
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Hoang Enterprises would also allow our artists’ merchandise without our promotional service as we have no control over it and assume no responsibility for our artists’ merchandise policy. Failure to comply with our artists’ policy without our services would also count as breaching the Terms, which may result in the immediate termination of your account on our Service.
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All public or third-party services were not to disclose Hoang Enterprises’ private headquarters location, as we requested the acquirements to the Delivery Services, the Delivery Services must agree to take responsibility for safeguarding our private headquarters location that you use to access the service to deliver the product, whether our private headquarters location is with our Service or our acquirements of the Delivery Services (PO Box 92 (Small), West Hoxton 2171 NSW).
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The Delivery Services must agree not to disclose our private headquarters location to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use.
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All prices were in “Australian Dollars”, once you purchase our merchandise, we’ll send you the finalised shipping depending on the address that you’re currently living. Failure to pay our finalised shipping fee by 30 days will cancel the delivery and get refunded.
We only deliver in the “Standard Service” while Australian Post will have a delivery service, all delivery will be in the tracking until the arrival of the destination to your address, including letters/documents and parcels.
Domestic Australia delivery
While we charge the finalised shipping for Domestic Australia delivery, Australian Post will provide the delivery service for Domestic Australia.
Letters
Resource: https://auspost.com.au/sending/letters-australia/letter-tracking
- Small (130mm x 240mm; up to 125g): AU$5.00
- Medium (240mm x 162mm; up to 500g): AU$7.50
- Large (229mm x 324mm; up to 500g): AU$9.00
Prepaid Parcel
Resource: https://auspost.com.au/sending/parcels-australia/parcel-post#postage (Parcel Post postage costs + Parcel Post prepaid satchels 5kg or under)
- Small Satchel (355mm x 225mm; up to 5kg): AU$12.00
- Medium Satchel (390mm x 270mm; up to 5kg): AU$16.00
- Large Satchel (415mm x 315mm; up to 5kg): AU$20.00
- Extra Large (510mm x 440mm; up to 5kg): AU$25.00
Parcel over 5kg up to 22kg (up to 105cm length and 0.25 cubic meters; based on the weight or cubic weight and the destination.)
Resource: https://auspost.com.au/sending/parcels-australia/parcel-post#postage (Parcel Post postage costs + Sending over 5kg up to 22kg)
International delivery
Letters and Documents will be delivered in the “Economy Air Letters”.
Parcels will be delivered in the “Standard Service”
Zone 1 - New Zealand
New Zealand
Zone 2 - Asia Pacific
American Samoa; Bangladesh; Cambodia; China; Cook Islands; Fiji; French Polynesia; Guam; Hong Kong; India; Indonesia; Japan; Kiribati; Laos; Macao; Maldives; Marshall Islands; Micronesia; Nauru; New Caledonia; Niue; Nepal; North Korea; Northern Mariana Islands; Pakistan; Palau; Papua New Guinea; Philippines; Pitcairn; Samoa; Singapore; Solomon Islands; South Korea; Sir Lanka; Taiwan; Thailand; Timor-Leste; Tokelau; Tonga; Tuvalu; Vanuatu; Vietnam; Wallis and Futuna
Zone 3 - US & Canada
Canada; USA; United States Minor Outlying Islands
Zone 4 - UK & Europe*
Albania; Austria; Belgium; Bosnia and Herzegovina; Brazil; Bulgaria; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Greece; Hungary; Iceland; Ireland; Italy; Kosovo; Malta; Montenegro; Myanmar (Burma); Netherlands; North Macedonia; Norway; Poland; Portugal; Romania; Russian Federation; Serbia; Slovakia; South Africa; Spain; Sweden; Switzerland; Türkiye; Ukraine; United Kingdom
* Some countries or destinations outside of Europe fall into Zone 4 for rate determination, such as Russia and South Africa. Refer to the international zone guide for more information (auspost.com.au/sending/send-overseas/international-zones)
Zone 5 - Rest of the World
Afghanistan; Algeria; Angola; Anguillia; Antigua and Barbuda; Argentina; Armenia; Aruba; Azerbaijan; Bahamas; Bahrain; Barbados; Belarus; Belize; Benin; Bermuda; Bhutan; Bolivia; Burkina Faso; Burundi; Cameroon; Cape Verde; Cayman Islands; Central African Republic; Chad; Chile; Colombia; Comoros; Congo (Democratic Republic); Congo (Republic); Costa Rica; Cote d’Ivoire; Croatia; Cuba; Curacao; Dijboutl; Dominica; Dominican Republic; Ecuador; Egypt; Eswatini; Ethiopia; Falkland Islands (Malvinas); Faroe Islands; French Guiana; Gabon; Gambia; Georgia; Ghana; Gibraltar; Greenland; Grenada; Guadeloupe; Guatemala; Guinea; Guinea-Bissau; Guyana; Haiti; Holy See; Honduras; Iran; Israel; Jamaica; Jordan; Kazakhstan; Kenya; Kuwait; Kyrgyzstan; Latvia; Lebanon; Lesotho; Liberia; Libya; Liechtenstein; Lithuania; Luxembourg; Madagascar; Malawi; Malaysia; Mali; Martinique; Mauritania; Mauritius; Mexico; Moldova; Mongolia; Montserrat; Morocco; Mozambique; Namibia; Nicaragua; Niger; Nigeria; Oman; Panama; Paraguay; Peru; Puerto Rico; Qatar; Réunion; Rwanda; Saint Helena; Ascension and Tristan da Cunha; Saint Kitts and Nevis; Saint Lucia; Saint Martin (French part); Saint Pierre and Miquelon; Saint Vincent and Grenadines; Sao Tome and Principe; Saudi Arab; Senegal Seychelles; Sierra Leone; Somalia; Sudan; Suriname; Syria; Tajikistan; Tanzania; Togo; Trinidad and Tobago; Tunisia; Turkmenistan; Turks and Caicos Islands; Uganda; United Arab Emirates; Uruguay Uzbekistan; Bolivarian Republic of Venezuela; Virgin Islands (British); Virgin Islands (US); Yemen; Zambia; Zimbabwe
Intellectual Property
The Service and its original content, features and functionality remain the exclusive property of Hoang Enterprises and its licensors, including our details of ABN 40 676 421 631 and ACN 676 421 631.
Links to Other Web Sites
Our Service may contain links to third-party websites or services that are not owned or controlled by Hoang Enterprises.
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Hoang Enterprises has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Hoang Enterprises shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
Disciplinary, Dismissal and Termination Issues
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
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Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
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​Should we discuss any false accusations or unreasonable statements made publicly or to our associates, we may consider blacklisting you from future events as we'll make a "Suspension Notice" depending on Hoang Enterprises decisions that you would get it Hoang Enterprises's decisions of Anytime or Indefinitely or Lifetime, with or without pay for the rosters, and it has been including Fine Penalty for unprofessionally endangers to the officials, production crews, fellow rosters or attendees, late due date will result in an additional 10% of the fine per month. This may extend to other events that are not directly related to Hoang Enterprises. Further action may be taken depending on the severity of property damages or emotional distress.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Governing Law
These Terms shall be governed and construed by the laws of Australia without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice before any new terms take effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you disagree with the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, you can contact us by using Hoang Enterprises’ contact page. Please do not include your credit card number or other sensitive information.
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Our committees and artists love to hear from you! We do not make aspects to our contracted artists, but please be aware that the artists might be busy and often don't get a chance to respond personally, however, our committees of Hoang Enterprises will make sure to understand your situation and give you an acknowledgement as soon as we can.